Versa 2 shows a "Data not cleared message"

[Megan_lynn]

I have a Versa 2 that has the same problem, and NOTHING let's me choose anything or do anything...won't connect to the phone, won't go to any other screen...won't do anything but the red x and "data not cleared" message. Will not be recognized by phone in bluetooth settings or anything. Already restarted phone, bluetooth, fitbit app, etc. Everything that has been suggested on numerous other threads,and it is still not doing anything.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Megan_lynn. welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it shows a "Data not cleared" message only. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so no your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.
• Set up your watch from scratch and see if the issue gets fixed.

Keep me posted on the outcome.

[Ogoo]

Am having same issue with my versa 2. I've followed your advise but the red x continue to appear showing data not cleared sync and try later. 

[JuanJoFitbit]

Hi @Ogoo, thank you for joining us in this thread and our Fitbit Community. Thank you also for trying the recommended troubleshooting steps in order to fix the "Data not Cleared" error that your Versa 2 displayed.

I was able to get in touch with our Support team and was told that they assisted you via chat..

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀