Versa 2 shows a "Data not cleared" message

[shadowstoys]

My fitbit didn't sync since yesterday. It was already not showing me my messages. Well not it is off and not going back on at all I don't even know how to do that I press the button and it says this: It shows a x in a circle and says Data not cleared sync & try again. It doesn't say how to do this. It won't even go on.

This cost me a lot of money. Please help me.

Thank You Nancy

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @shadowstoys, it's great to see you in our Fitbit Community! Regarding the screen issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀