Versa 2 shows a red cross and won’t sync

[Alody]

I have a Red Cross and message says 

data not cleared sync and try again ... but it won’t sync

Moderator edit: subject for clarity 

[Ambermulley]

My versa 2 is doing the same 

[FLDoreen]

Me too, what do we do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alody, @Ambermulley and @FLDoreen.

@Alody Thanks for the details shared in your post. I recommend trying the following:

1. Remove your Fitbit and any other device from the Bluetooth settings on your phone.
2. Verify if the Fitbit app is updated to the latest version: How do I update the Fitbit app?
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and tap your profile picture from the Today tab.
6. Tap Set Up a Device.
7. Choose your device and follow the on-screen instructions to continue.

@Ambermulley @FLDoreen I am sorry that you are going through the same situation. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

Hope this helps.