Versa 2 shows battery with an exclamation point and won't charge

[Lstockto]

My Versa 2 randomly showed a battery with an exclamation mark and it will not charge at all now.  I have tried cleaning it and charging it in different places but no luck.  Help?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lstockto.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? 

Hope this helps. 

[Lstockto]

Hello - yes I have followed all the trouble shooting instructions I could find on this site (including the ones you link above) and my fit bit is still completely dead. 

I find it very frustrating that I have had 3 fit bits now and each one has stopped working not long after the warranty finishes.  For the price of these devices they should last more than just 1 year.

[LiliyaFitbit]

Thank you for your reply, @Lstockto.

I appreciate your efforts and the additional details. I understand how you are feeling about this situation and recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.