Versa 2 shows black circles on the screen

[RunAndNap]

Hi all! I have a Fitbit Versa 2 which is less than a year old. About a week ago, for no apparent reason, large black circles appeared on the screen in which nothing will display. I have tried everything I can think of, from rebooting to switching clock faces. Does anyone have any idea why this is happening or how I can fix it? (Something similar happened with my Blaze back in the day, but it wasn’t near as severe—only a few pixels that didn’t really impede the functionality at all; These spots are so big that sometimes entire buttons, like the pause/ end workout button, are obscured by them. It’s extremely annoying and now that it’s happened twice, without explanation, on two different Fitbits, it’s got me seriously considering to just look into an Apple Watch.... I’d really rather not have to spend that money, though.)

Here’s a picture:

https://scontent-lax3-1.xx.fbcdn.net/v/t1.0-9/fr/cp0/e15/q65/116403034_1416538385213468_387440945857... 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @RunAndNap, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 shows black circles on the screen. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums and the picture provided.

Please try a factory reset. To do so no your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch and see if the circles disappear.

Keep me posted on the outcome.

[RunAndNap]

Hi, thanks for the suggestion. I just factory reset the watch and the circles are still there, unfortunately.

-Rachel

[JuanJoFitbit]

Hi @RunAndNap, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.