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Versa 2 shows inaccurate steps

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‎07-01-2020 21:42 - last edited on ‎07-16-2020 06:02 by Fitbit Moderator

‎07-01-2020 21:42 - last edited on ‎07-16-2020 06:02 by Fitbit Moderator

My Versa 2 is losing my steps. Initially the steps are there and I look back an hour later and 6000 have disappeared. This sometimes works the other way and I will wake up in the morning and the watch has already recorded 4000 steps which isn’t correct. I haven’t had the watch long. Should I return it or is there a solution. It was working perfectly the first week.

 

 

Moderator edit: updated subject for clarity

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‎07-16-2020 06:01

‎07-16-2020 06:01

Hi @SamH., welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 is losing steps when you sync it or it shows steps when you wake up. I totally understand how you feel about this.

 

Please restart your Versa 2 as described in this help article. After this, monitor your watch for the next 48 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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