Versa 2 shows incorrect time due to time zone change

[nan760]

The time on the fit bit is showing the wrong time due to a change in time zones. All other info syncs with the app. Checked the wifi connection and did an update on the app.

Moderator edit: subject for clarity 

[Guy_]

There is a known fault with the Fitbit App where Automatic time zone isn't recognised properly.

A workaround which may help is to turn Automatic time zone off, sync and turn it back on and sync.

You may also have to clear the Fitbit App cache and Force stop it on Android in the phone App settings.

Also it may take several attempts before its sorted.

[LiliyaFitbit]

Welcome to the Fitbit Community, @nan760. It's nice to see you around and thank you for your help, @Guy_.

@nan760 Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

See you around.

[Dalona]

I had same problem.  I had tried something similar to your suggestion recently without success, but it worked this time.  Thanks!  I'll be traveling to another time zone at the end of the month and it's great to know that I will likely be able to fix it if it happens again.  Dalona

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dalona.

Thank you for joining the thread and sharing that the instructions provided in this thread helped you resolve the issue. I appreciate your time and feedback and hope you continue enjoying the Fitbit experience.  

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

See you around.

[jackye]

I don't know where to find "automatic time zones".  I'm using an iPhone. I have tried looking on the phone and also on the computer. I'm not as tech savvy as some younger people apparently. Help!

[Guy_]

@jackye  - in the Fitbit App click on the profile photo [top left], then app settings. It should be the first one.

[nan760]

Thanks. I did that and it worked!!

Sent from my iPhone

[LiliyaFitbit]

It’s good to see you in the community, @jackye and @Guy_. Thank you for your reply, @nan760.

@Guy_ Thank you for your helpful tips!

@jackye Thanks for the details shared in your post. I understand how you are feeling and appreciate your efforts. I hope the instructions shared by @Guy_ will be helpful. For complete troubleshooting instructions, see How do I fix the time on my Fitbit device? 

@nan760 This is great news and I hope you continue enjoying the Fitbit experience!

See you around.

[Dalona]

If I remember correctly, go to the settings tab on your dashboard (I went to the computer to do this).  Scroll down the settings and you will reach time zone.  Select the correct time zone and sync your fitbit on the computer instead of the phone .  
I earlier tried to update the time zone and sync the Versa 2 on my phone and the time did not change, but when I did both actions on the computer it worked.
Good luck to you!

[LiliyaFitbit]

Thank you for your reply, @Dalona.

Thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and efforts. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!