help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 shows "Data not cleared Sync & try again"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2021 12:55 - last edited on ‎02-12-2021 16:03 by

‎02-11-2021 12:55 - last edited on ‎02-12-2021 16:03 by

Our fitbits malfunctioned around the same time. My Fitbit says data not cleared and to sync and try again. I retried many times. It would take hours to load on the watch. I uninstalled and reinstalled the app. Should I contact fit bit? This is on the versa 2. 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-11-2021 22:14

‎02-11-2021 22:14

Seems like this is a common issue. Possibly due to a recent Fitbit update for iPhone, if it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-12-2021 16:02

In response to Guy_

‎02-12-2021 16:02

Welcome to the Fitbit Community, @RachelL303. It's nice to see you around and thank you for your support, @Guy_.

 

@RachelL303 Thanks for the details shared in your post and for already trying to resolve the issue. Upon checking with our Support team, I was told that you have already contacted them. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes