Versa 2 shows vertical lines on the screen

[Allesisalbezet]

Hi!

Since today there are vertical lines (light) on the screen of Versa 2. What can I do to solve this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Allesisalbezet Welcome to our Fitbit Community. Regarding the vertical lines issue that your Versa 2 has experienced, I'd like you to restart it as described in this help article. After this, monitor your watch and see if the lines disappear from the screen.

Hope this helps.

[Allesisalbezet]

Thanks for the quick reply. I’ve tried, but the lines are still here 😞

[JuanJoFitbit]

@Allesisalbezet Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.