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Versa 2 sleep and heart rate tracking issues

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‎03-30-2021 16:48 - last edited on ‎04-07-2021 06:04 by Fitbit Moderator

‎03-30-2021 16:48 - last edited on ‎04-07-2021 06:04 by Fitbit Moderator

I tried everything to get the heart rate and sleep tracker to work. Contacted support and did a factory reset, still didn't work. Then they sent me a 35%off for another watch??? Sooo many people are having the same issue so why would I get another one, just for it to happen again?? this is unacceptable and insane that they don't recognize this as a widespread issue....

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎03-30-2021 20:08

‎03-30-2021 20:08

Sensor on the back of the watch just stopped working today.

 

Hasn't auto sensed my workouts in a while.

Hourly step has been on and off for tracking/sync to the app.

 

Reset a while ago and that "fixed" the issue.

 

Tried resets and reboots several times. Checked firmware update, says current.

 

Apps current as well.

 

Probably end up with a % off code for a new one.

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‎03-31-2021 13:08

In response to JDMac82

‎03-31-2021 13:08

Why get a new one if this could happen again?

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‎03-31-2021 13:27

In response to cherie94

‎03-31-2021 13:27

Yah.... Idk been using a FB since 14.... So... Like how they have evolved into current and compared to others in the market.

 

But I understand what you're saying

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‎03-31-2021 13:31

In response to JDMac82

‎03-31-2021 13:31

I really like mine and want the sense but I have to think about it. I can't be upgrading every 2 years

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