Versa 2 sleep score hour count is not correct

[FitToaTBlack]

Since the time change, the hours calculated for the sleep score is an hour short.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @FitToaTBlack, welcome to our Fitbit Community. I'd like to follow up and help you with your Fitbit Versa 2 since the sleep score data is an hour short.

Please make sure that the mobile device you sync your Versa 2 with, has the correct time. After this, restart your Versa 2 as described in this help article.

Finally, monitor your watch and see if your sleep score data of the next nights get synced properly.

Keep me posted on the outcome.

[MrMarv]

@FitToaTBlack -

You may think this a silly question, but did you take into consideration that "Awake" time is not included in the total? It is a common misunderstanding.

10:54 pm to 6:01 am = 7:07 - - - - - 7:07 - 0:33 = 6:34 (off by one second - but my alarm went off at 6:00 and I laid there for a moment cussing the darn thing).

On Tuesday - 9:30 pm to 7:14 am (I'm, retired and seldom set an alarm - today was "special") = 9:44 less 1:01 awake time - 8:43 which is what the app says.

Welcome to the boards.

[FitToaTBlack]

No I didn’t...that is a good observation. I will check to see if that is the difference. But I only began to notice the issue after the time change this week.

[FitToaTBlack]

Yes my iPhone has the correct time. I restarted my Fitbit as well and the issue still exists. 

[FitToaTBlack]

This began after the time change that occurred this past wkend. (Daylight saving time ended)

[FitToaTBlack]

Taking into account your observation, I checked the calculation for last night and it checks out. Thank you!

[MrMarv]

@FitToaTBlack -

Glad I could help.

You can help others with the same issue by marking my post as the solution by clicking on "Choose as best answer" at the bottom of my original post so they will see the "green flag" in the board listing and know the proper fix for them is probably inside.

Once again, good luck and welcome to the boards.