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Versa 2 sleep stages not working

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‎05-31-2020 22:00

‎05-31-2020 22:00

I’ve tried the various suggestions and I’m still not getting sleep stages. This is a new device and I bought it to replace a Versa which also wasn’t giving me correct sleep information. Could this be an iOS software app problem?

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‎06-26-2020 18:02 - last edited on ‎09-14-2024 10:31 by Fitbit Moderator

‎06-26-2020 18:02 - last edited on ‎09-14-2024 10:31 by Fitbit Moderator

Welcome to the Fitbit Community, @KimoKailua.

I appreciate your participation in the Forums and sharing that you're not getting sleep stages with your Versa 2. Thank you for providing the additional details, I understand your concern. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.  

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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