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Versa 2 sometimes don't register walk

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‎08-05-2021 08:42 - last edited on ‎08-06-2021 11:20 by

‎08-05-2021 08:42 - last edited on ‎08-06-2021 11:20 by

Versa does not register every walk versa is fully updated and synced very frustrating. Any help would be appreciated 

 

 

Moderator edit: subject for clarity 

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‎08-06-2021 11:30

‎08-06-2021 11:30

Welcome to the Fitbit Community, @Kalgon.

 

Thanks for the details shared in your post. I am sorry to hear about the frustration this situation has caused. I recommend restarting your watch: How do I restart my Fitbit device? If the issue persists, I would like to confirm how do you track your walks - using an Exercise app on your watch or do you let your watch to automatically recognize the activity via SmartTrack? I will be glad to investigate further. For more information about tracking your workouts, see How do I track my workouts with my Fitbit device? 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app? 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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