help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 (special edition) hear rate monitor not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2021 05:14

‎02-07-2021 05:14

Hello,

 

I got a versa 2 (special edition) as a Christmas present, so it is only a few months old. And the heart rate monitor has stopped working. No green lights, nothing. I have done EVERYTHING I've seen on these forums: turning the setting on and off, the reset, the factory reset. EVERYTHING. But nothing has worked. Please provide some assistance. My syncinf device is a Huawei P30 Pro. Thank you! 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-07-2021 10:57

‎02-07-2021 10:57

As you have done the troubleshooting probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-07-2021 11:15

In response to Guy_

‎02-07-2021 11:15

Yes I have, and they are able to provide me with a replacement one since mine is under warranty still. Thank you for the reply! 🙂 

Best Answer
0 Votes

‎02-07-2021 11:28

In response to rbutall2

‎02-07-2021 11:28

Thanks for your feedback to know how its resolved, and glad that you will get it sorted.

Author | ch, passion for improvement.

Best Answer
0 Votes