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Versa 2 step counter is not accurate

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‎04-20-2021 16:11 - last edited on ‎04-21-2021 06:14 by Fitbit Moderator

‎04-20-2021 16:11 - last edited on ‎04-21-2021 06:14 by Fitbit Moderator

Hello is there a location on the app to adjust the sensitivity of step counting?  Mine is not registering all my steps. 

thanks.

 

 

Moderator edit: updated subject for clarity

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‎04-21-2021 06:13 - last edited on ‎08-25-2024 10:17 by Fitbit Moderator

‎04-21-2021 06:13 - last edited on ‎08-25-2024 10:17 by Fitbit Moderator

@Bonton17 Welcome to our Fitbit Community. Regarding the step tracking issue that your Versa 2 has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which explains more information about the step count accuracy of your Fitbit device.

Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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