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Versa 2 steps won't match with the Fitbit app

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‎05-08-2023 15:03 - last edited on ‎05-09-2023 06:54 by Fitbit Moderator

‎05-08-2023 15:03 - last edited on ‎05-09-2023 06:54 by Fitbit Moderator

My Versa 2 which I bought a few days ago shows what appear to be the correct number of steps. However the Fitbit app shows significantly fewer steps (about a quarter of the number of the watch) . I have had a Fitbit 4 for years with no problem. I have rebooted the Versa 2. Nothing seems to get the app and the watch to sync correctly.

 

 

Moderator Edit: Clarified subject

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‎05-09-2023 07:01 - edited ‎05-26-2023 12:03

‎05-09-2023 07:01 - edited ‎05-26-2023 12:03

Hi there, @jbradfordg. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

While reading your post, I was wondering if you have another app connected to your Fitbit account that could might be adding more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Know that you can negate the extra steps in the Fitbit app. For more information, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-09-2023 07:01 - edited ‎05-26-2023 12:03

‎05-09-2023 07:01 - edited ‎05-26-2023 12:03

Hi there, @jbradfordg. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

While reading your post, I was wondering if you have another app connected to your Fitbit account that could might be adding more steps? Mobiletrack maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Know that you can negate the extra steps in the Fitbit app. For more information, see How do I add, edit, or delete Fitbit data and activities?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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