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Versa 2 stopped charging

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‎03-19-2022 15:58 - last edited on ‎03-22-2022 06:15 by Fitbit Moderator

‎03-19-2022 15:58 - last edited on ‎03-22-2022 06:15 by Fitbit Moderator

My Versa 2 was purchased in November of 2020.  A few weeks ago it wouldn't charge.  I tried all the steps, cleaning the pins, changing outlets, changing ports, etc.  I finally thought it must be the charger went bad.  The Versa was working until it ran out of charge.  I tried chatting with customer support for 2 days before I could get anyone to chat with me.  Then I finally got Mary Jane.  She was nice. commended me for trying all the steps and said I would get a follow-up email with more instructions.  Waited 2 days. No email.  I contacted customer support again. Got Roland.  Went through the spiel again. He said a follow-up email would come in 24-48 hours. No email. Contacted customer support again. Got Alonza (or something like that).  He apologized and said he would get the email fast tracked.  And he did do that.  In a little while he came back with an email, from him, that the Versa 2 was no longer under warranty, but I could buy a new one!! What??? Not going to happen.  Last fitbit product I purchase.  I ordered a new Versa 2 charger from Amazon.  (Paid to make sure it was a fitbit, not a compatible.  Have had the Versa charging for 24 hours. Still won't come on.  I'm so disgusted.  Way too much money for a cheap product and no customer support

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎03-19-2022 16:06

‎03-19-2022 16:06

Sure wish I had read all the comments about this product before purchasing!  Would have saved me a lot of money and time.  This company sure does not back it's products.

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‎03-19-2022 19:41

‎03-19-2022 19:41

Hi @DDmad  warranty is one year in the US. You can read about the warranty terms in this article - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

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‎03-22-2022 07:08

In response to Odyssey13

‎03-22-2022 07:08

Welcome to the Fitbit Community, @DDmad. I'm sorry to hear your Versa 2 stopped charging and thank you for following all the steps and for sharing your experience with our Support Team.

 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Thank you for the heads up and for your assistance @Odyssey13.

 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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