Versa 2 stopped flashing the green lights

[ChelseyLEdmunds]

Hi all,

Can anyone help me get my fitbit Versa 2 to start working again?

• No flashing green lights 
• No heartrate showing
• No sleep tracking
• Ive rebooted for 12 seconds
• Ive turned off and back on
• Ive read through these forums

Moderator Edit: Clarified subject

[Guy_]

What shows on the watch and what phone do you have?

[ChelseyLEdmunds]

Hey, thank you so much.

It's a Samsung s20 ultra 5k and on the watch it won't display a heartrate.
It shows to underscores. The back of the watch isn't flashing either.

[Guy_]

Head to Settings on the Watch and turn on Heart rate.

[MarreFitbit]

Hi there @ChelseyLEdmunds, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As @Guy_ has mentioned in the last post, I'd like you to perform the following steps below for this situation:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa 2, from the main screen of your Versa 2, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2 once again. To do so, press and hold the left button for 8 seconds while it is plugged into the charging cable as if it were charging. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

[Naomignomed]

Mine did this after the update. I have discovered it was turned off. On your watch, go to settings then heart rate, and see if yours has too. Mine's fine again now I've turned it back on! Infuriating though! 

[MarreFitbit]

@Naomignomed Awesome! I'm glad to hear your watch is fine again now. 🙂 Thanks for confirming that the steps we've provided above worked for you.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a nice day!

[mini35]

I was following these steps, however, once the device is in the charger one cannot access the reset button.

Now what?

[Guy_]

True, just remove it to do so, and put it back on charge.

[zgSHADOW]

I can confirm these steps do not work. The HRM and its green lights still behave as if it was switched off.

[Guy_]

@zgSHADOW  Yours is a different problem

Check the watch is fully charged then restart the Versa 2 as follows

Shut down the watch

[ Swipe left, Settings,

at the bottom, About,

at the bottom, Shutdown]

wait a minute

Start the watch

[Hold the button till it vibrates or logo appears]

Wait for the clock to reappear.

If that fails try Fitbit Support. They may be able to help you.

Possibly a fault due to a recent update, if it was working just before.

[LadyAviator]

This worked for me! Hope it stays working now. Thank you!!