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Versa 2 stopped providing sleep analysis and score

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‎04-02-2021 07:48 - last edited on ‎04-05-2021 17:09 by

‎04-02-2021 07:48 - last edited on ‎04-05-2021 17:09 by

  • My Versa 2 stopped analyzing my sleep score. It started after a syn malfunction on 3/31/21. I reinstalled the program and updated the firmware. My sleep habits have not changed. I purchased the watch two (2) months ago. Please respond. This is frustrating.

 

Moderator edit: subject for clarity 

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‎04-05-2021 17:08

‎04-05-2021 17:08

Welcome to the Fitbit Community, @MLH51.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I would like to confirm that you must see sleep stages in order to see a sleep score. For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

 

If you don't see sleep stages, please restart your device and follow our troubleshooting instructions in our help article: Why don't I see sleep stages today? 

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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