Versa 2 stopped reading my pulse

[Wblaro]

My versa suddenly stopped reading my pulse/heart rate and also no correctly sensing my sleep.

I’ve tried restarting multiple times and verified the setting is not turned off

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Wblaro. Thank you for letting us know that you have tried restarting your watch and verified that HR setting is not turned off in order to read your pulse.

Please turn the HR  setting and restart your watch  again. Turn on the HR setting again.

Keep on visiting the forums. 

[Noodles_79]

I'm having the same issue, tried you suggestion but no joy

[amolrdeo]

versa lite is failed product, many errors

[Noodles_79]

Mine is a Versa 2 that is having issues

[AndreaFitbit]

Welcome to the Fitbit Community, @Noodles_79 and @amolrdeo. Thank you for following the suggested steps to make your Versa 2 HR work @Noodles_79.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@amolrdeo, I understand that this can be very frustrating, your feedback and comments are greatly appreciated. Are you experiencing this with your Versa Lite? Which steps have you followed?

Keep on visiting the forums. 

[silvialega]

I have the same problem … I have done the reset but nothing. 😭

[AndreaFitbit]

Welcome to the Fitbit Community, @silvialega. Thank you for letting us know that you have already restarted your Fitbit to turn the pulse on.

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Keep on visiting the forums.