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Versa 2 stopped receiving messages from my iPhone

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‎10-30-2020 09:20 - last edited on ‎10-30-2020 14:31 by Fitbit Moderator

‎10-30-2020 09:20 - last edited on ‎10-30-2020 14:31 by Fitbit Moderator

My versa 2 suddenly stopped getting messenger notifications. I never changed any settings. I am using the latest iphone fitbit app. 

Thanks

 

Moderator Edit: Clarified subject

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‎10-30-2020 14:59 - edited ‎10-09-2023 03:44

‎10-30-2020 14:59 - edited ‎10-09-2023 03:44

Hi there @Aussiemomma3, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2 has stopped receiving messenger notifications from your iPhone. Thanks for making sure you haven't changed anything on your phone's settings and that the Fitbit app is up-to-date. I'll be glad to help you. 

While reading your post I was wondering if the text messages your watch is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, please let me now if you followed the steps provided here: Troubleshooting quick tips for iPhones.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-30-2020 14:59 - edited ‎10-09-2023 03:44

‎10-30-2020 14:59 - edited ‎10-09-2023 03:44

Hi there @Aussiemomma3, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2 has stopped receiving messenger notifications from your iPhone. Thanks for making sure you haven't changed anything on your phone's settings and that the Fitbit app is up-to-date. I'll be glad to help you. 

While reading your post I was wondering if the text messages your watch is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, please let me now if you followed the steps provided here: Troubleshooting quick tips for iPhones.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes