Versa 2 stopped receiving notifications after the update

[Andie999]

Hi

i recently updated my versa 2 and now I don’t received notifications on the watch eg messenger, text, emails 

I have checked all the notifications settings, sync the watch, deleted the app and tried again. Can’t get anything to work.

Any advice? 

thanks 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Andie999 

Is it possible that you have your DND (do not disturb) mode or Sleep mode enabled. You will not get notifications if they are enabled. If that’s not the case check to make sure the Fitbit app is allowed to run in the background on your phone. This is also needed to get notifications. 
Look here for detailed notification settings for either an android or iPhone: https://help.fitbit.com/articles/en_US/Help_article/1979.htm#Troubles

😃 Please let me know if this answered your question and resolved the problem. Keep me posted 

[MarreFitbit · Accepted solution]

Hi there, @Andie999. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As @SunsetRunner has mentioned, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Versa 2 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Versa 2 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.

Hope this helps.