Versa 2 stopped receiving notifications and get a message that notification service not running

[lmboothroses]

For several days I have tried all suggestions to get my fitbit to receive  text and phone notifications. I've posted  multiple times before. I've gotten the message "notification service not running. A Oconee restart is required to re-enable notifications on your tracker. Dine v this multiple times. I regret not getting A Samsung watch, cause basically this is just counting steps and the features I wanted the most don't work

Moderator edit: subject for clarity 

[junick72]

Feeling the same frustration. It works, than stops...get it working again and stops..Very ignoring to say the least 

[LiliyaFitbit]

It’s good to see you in the community, @lmboothroses. Welcome to the Fitbit Community, @junick72.

@lmboothroses Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. Meanwhile, I recommend to open the Settings app on your phone and confirm the following:

1. Turn off background restrictions or limitations: go to Apps & Notifications > Fitbit app. Tap Background restrictions or Background limits to turn off the setting.

2. Turn off battery limitations: go to Apps > Fitbit app > Advanced > Battery > Battery optimization. Change the view to All apps. Search for the Fitbit app and choose Not optimized.

3. Turn on location services and allow the Fitbit app to access your location. 

4. Restart your phone. 

For more tips for your Android phone, see What should I know about using the Fitbit app on my Android phone?

@junick72 I am sorry to hear about the frustration this situation has caused. I recommend following our complete troubleshooting tips in Why are notifications delayed or missing?

Hope this helps. 

[ogrefriend]

I've been having this same issue starting about the same time. I have tried that battery fix, but it doesn't solve the problem.

[LiliyaFitbit]

Welcome to the Fitbit Community, @ogrefriend.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and would like to confirm the model of your phone and the OS. I will be glad to investigate further. 

Looking forward to hearing back from you.

[Kathlyn]

Same issues. Not getting notifications. This is ridiculous at this point and I’m contemplating going to another brand.