Versa 2 stopped receiving notifications from my Samsung 10e

[LisaDinNYC]

I was having intermittent issues getting my notifications on my Samsung 10e and today they stopped completely. I uninstalled the app, reinstalled, unpaired, re-paired. Restarted my phone. I keep trying test calls but nothing.  Every time I go into Notifications to make sure they're on the switch flips to on - I assume that means it's off I if don't do this continuously.

THIS IS REALLY ANNOYING! And unacceptable. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @LisaDinNYC, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 has stopped receiving notifications from your Samsung 10e, I understand where your concern is coming from and why you're feeling annoyed. Thanks for taking the time to troubleshoot this issue prior to posting here, I'll be glad to continue helping you.

Are you getting any error message? If you haven't done so yet, please follow the troubleshooting steps provided here: Why are notifications delayed or missing?

Keep in mind you won’t see notifications on your Fitbit device if you turned on the do not disturb or sleep mode setting on your device. To change these settings, see How do I navigate my Fitbit device?

On a side note, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

That being said, keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.