Versa 2 stopped receiving text messages

[Phamm100]

I was receiving text messages on my Versa 2 but they just stopped.  I restarted my Samsung Galaxy S10 and double checked all the settings.  I uninstalled the fitbit app and started over with pairing. I also restarted the Versa.  Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Phamm100, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it stopped receiving text messages. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome! 😀

[Phamm100]

Thanks! I've tried everything. I am getting calls but still no text messages.  I feel like it's a setting but can't figure it out especially since it was working.

[SunsetRunner]

Hi, have you checked, whether the fitbit app is allowed to run in the background and you have set on 24h synchronization and/or constant connection?

[Phamm100]

I do have always connected 24 hour sync on the app.  I'm having trouble finding the run in background. Google said go to the app and select battery but it says background battery usage can't be restricted.  I'm on a Samsung Galaxy S10 Android. So frustrating!

[SunsetRunner]

You could try (on your phone)
Settings>Apps>Fitbit
There you should find a point battery ir akku. Here you can allow fitbit to
run in background.
This is what it looks like on my phone. Good luck

[Phamm100]

I contacted Fitbit Support.  Their response was "We are aware of the issue and we always working to improve our products."  There is no fix for the issue. That stinks