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Versa 2 stopped receiving text notifications from Huawei phone

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‎08-19-2021 06:06 - last edited on ‎08-19-2021 11:14 by

‎08-19-2021 06:06 - last edited on ‎08-19-2021 11:14 by

I've had my Fitbit versa 2 for about 6 months and it suddenly stopped receiving text notifications. I have an android huawei phone and have tried all the solutions - disconnecting Bluetooth, resetting notifications, triple checked I'm not in do not disturb or sleep mode. Every three weeks or so it will suddenly start working for 4-6 hours then stop again. I don't change anything when it starts working it just suddenly decides to wake up! What might be the problem please. Thanks

 

 

Moderator edit: subject for clarity 

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‎08-19-2021 07:34

‎08-19-2021 07:34

Hi @Catwalt  Android has a new app update rolling out. I got mine yesterday. Huawei phones seem to have more problems with Fitbit - here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-19-2021 11:30

In response to Odyssey13

‎08-19-2021 11:30

Welcome to the Fitbit Community, @Catwalt. It's good to see you around and thank you for your support, @Odyssey13.

 

@Catwalt Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming our complete troubleshooting tips in Why are notifications delayed or missing? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

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