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Versa 2 stopped recording sleep after firmware upgrade

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‎02-11-2020 01:58 - last edited on ‎02-12-2020 12:24 by

‎02-11-2020 01:58 - last edited on ‎02-12-2020 12:24 by

Hi,

 

I don't know if anyone as experienced his but my Versa is not recording sleep as from the 02.02.2020. I've tried everything i.e rebooting the watch, uninstalling and re-installing the app. I do not want to change the setting from normal to sensitive though. It's always worked on normal and that's the way I'd like it to stay.

 

Fitbit, come on guys!

 

 

Moderator edit: subject for clarity

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‎02-12-2020 12:22 - edited ‎02-12-2020 12:26

‎02-12-2020 12:22 - edited ‎02-12-2020 12:26

Welcome to the Fitbit Community, @eac1024. 

 

I am sorry to hear that your Versa 2 is not recording sleep as from the 02.02.2020 after the latest firmware update. I totally understand how you are feeling and appreciate your troubleshooting efforts. Regarding your concern about changing the sleep setting, I would suggest to keep it normal. I also recommend making sure that your watch is snug on your wrist. 

 

You can find more information about tracking sleep here. 

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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