Versa 2 stopped registering my sleep data

[Grace20]

I recently got gifted a Fitbit versa 2 for the first three nights of using it, it has been working fine, showing sleep score, the different stages of sleep, etc

I’ve woke up today and checked my sleep score, but no score has been recorded and the sleep log is not showing any stages despite being asleep for six and a half hours.

one thing I have tried is deleting the log and putting it in manually so the log is not showing the stages but no score and no other data. 

many thanks for any help/advise.

Moderator Edit: Clarified subject and Formatting

[MarreFitbit · Accepted solution]

Hello there @Grace20, welcome on board. Thanks for sharing the details about the issue with your Versa 2 and for trying to troubleshoot it before reaching out. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

With that said, if you are not receiving sleep stages, please consider the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?

Let me know how it goes.