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Versa 2 stopped registering my sleep score

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‎02-12-2021 21:57 - last edited on ‎02-13-2021 04:32 by Fitbit Moderator

‎02-12-2021 21:57 - last edited on ‎02-13-2021 04:32 by Fitbit Moderator

I am so tired of this! I just want to flush mine! It's not getting my sleep score!

I can't get anyone to help me! This will be the last fitbit I purchase!

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-13-2021 04:34

‎02-13-2021 04:34

Hi there @ginabina. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

 

With that said, if you are not receiving sleep stages, please consider the following:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?

 

Hope that helps! 

Maria | Community Moderator, Fitbit


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‎02-13-2021 09:25

In response to MarreFitbit

‎02-13-2021 09:25

Hello, I am having the same issue.  My Versa 2 was tracking my sleep for about a year, then it stopped tracking.  Last night I manually set it to log my sleep.  The graph no longer showed how much or what percent I had in a Deep sleep.  This is frustrating. I want my Fitbit to work like it did for about a year.  I've also reset my fitbit, logged out and back in but nothing is working automatically anymore.

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‎02-13-2021 09:32

In response to Kvinde85054

‎02-13-2021 09:32

@Kvinde85054  @ginabina 

Seems like this is a common issue.

Probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎02-13-2021 09:57

In response to Guy_

‎02-13-2021 09:57

Thanks, I have done this and will continue to do so.
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