Versa 2 stopped responding to swipes/taps, now won't turn on

[NurseLittle]

Hi,

Last week I found that my Versa 2 was no longer responding to my swipes and taps. I worked with their support team and I couldn't even do a factory reset because the watch won't let me tap the screen to do it. I've had the watch for a year and a half so it is outside of warranty. They offered me a discount on buying a new watch, but I don't want to spend that much money, twice, on a product that only lasts a year or two. Has anyone else experienced this? Is it possible it's just a Versa 2 glitch? Wondering if other styles of fitbits work better. 

Now starting yesterday the watch won't even show anything. It either is off and won't respond or has a bright yellow/green screen. Feeling pretty frustrated because overall I really have liked the product and the premium services. It's helped me stay connected with my family who also own fitbits. 

[Laur_w]

I am having this exact same problem and had it for about the same amount of time!

[HK3]

I'm having the same problem too. It started yesterday mid-exercise. If I find a solution I'll let you know.

[Nborne]

I got mine for Christmas from my son's and it is also very slow to respond or non-responsive. Is this an issue with the watch, can I return it for another?

[CassieDoesnada]

I've had mine for maybe two months and I'm having this same issue. It went black and wont start up at all with taps or the side button. I don't know what to do and definitely won't be buying another.

[SunsetRunner]

Same issue same length time. Now have a red cross on my screen as tried factory reset and now can't since as that what told me to do. Frustrated.