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Versa 2 stopped scrolling up and down

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‎10-24-2022 00:44 - last edited on ‎10-25-2022 09:40 by Fitbit Moderator

‎10-24-2022 00:44 - last edited on ‎10-25-2022 09:40 by Fitbit Moderator

My Fitbit versa 2 stopped scrolling up and down and unable to see statistics or clear notifications. Keep doing reset but nothing is fixing this problem. My Fitbit is only 4 months old

 

 

Moderator edit: updated subject for clarity. 

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‎10-24-2022 08:08

‎10-24-2022 08:08

A few questions...

 

  1. Did you upgrade to the latest firmware?
  2. Is the watch still connected to the Fitbit app?
  3. If it is connected to the app have you tried changing the watch face?

 

You can also consider letting the watch battery totally drain, then charging it to see what happens.

 

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‎10-24-2022 14:49

In response to SunsetRunner

‎10-24-2022 14:49

Hi there @PaulineWW. It's good to see you in the Community. @SunsetRunner thanks a lot for the help.

 

I appreciate you share your experience with the Community. I'd recommend you follow these steps to restart your device.

 

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

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