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Versa 2 stopped showing my GPS map

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‎09-14-2023 17:45 - last edited on ‎09-15-2023 04:33 by Fitbit Moderator

‎09-14-2023 17:45 - last edited on ‎09-15-2023 04:33 by Fitbit Moderator

VERSA 2:  My GPS used to log each street accurately during my walks.  Now it just shows a start point and end point and draws just a straight line or a triangle.  Why is this happening?  I have tried restarting both my watch and my phone.  But no change.  The pinpoint accuracy is no longer recording.  Any suggestions to fix this would be much appreciated.

Moderator Edit: Clarified subject

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‎09-15-2023 04:23

‎09-15-2023 04:23

@JanetMF   The Versa 2 has connected GPS.  A map like yours is usually from a missed phone setting.  This Help article has more information and troubleshooting steps: How do I use GPS on my Fitbit device? 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-15-2023 04:36

In response to LZeeW

‎09-15-2023 04:36

Hi there, @JanetMF. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and taking the time to troubleshoot it before reaching out. 

As @LZeeW is mentioning, please keep in mind that if the GPS signal is lost during the exercise, a map might not appear in the Fitbit app. If you're having issues with the GPS connection, see Why isn't GPS working on my Fitbit device? 

Maria | Community Moderator, Fitbit


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