Versa 2 stopped showing my distance

[gulabon2]

Unfortunately, I can't pinpoint when this started, but my Versa 2 is not showing any distance.

All the other stats are there, and the app agrees with them. But I only see distance in the app. It does appear correct.

I have tried restarting the phone, and watch several times.

Any thoughts?

Moderator Edit: Clarified subject

[fieldr1]

i am having exactly this problem.   Not getting distance or pace only time.  i have restarted my phone, i have taken all the advice,  Unable to speak to a human being from Fitbit, they do not make it easy to contact them. 

I am really disappointed and will maybe look at another smart watch.

[FatimaFitbit]

Hi there @gulabon2 and @fieldr1! Welcome to the Fitbit Community! It's great to have you here!

Thank you so much for letting us know that your Versa 2 are no longer tracking distance. Thanks for your efforts too.

I suggest you try this:

• Change your stride length as follows:
• First, measure your stride length automatically or manually:
• Automatically: After you record a run with GPS, your stride length will update automatically. For best results, run at a comfortable pace for at least 10 minutes.
• Manually: Go to a place where you know the distance, such as a track.Then count your steps along that distance. You should take at least 20 steps. Divide the distance you walked (in yards or meters) by the number of steps you took to determine your stride length. If necessary, convert your stride length to inches or centimeters.
• Then add your stride length to the Fitbit app:
  • On the Today tab, tap the tile "Exercise days".
  • Tap the three-line menu > Activity Settings >“Stride Length”.
  • Adjust your stride length.
• Sync your Fitbit with the Fitbit app.
• Finally, please try doing a workout, for example: walking. After your workout, please sync your Fitbit with the app again.

@fieldr1 Here is a link to contact support. 

[shmiel88]

Mine just started doing the same.  I spoke to someone on Chat for Fitbit and all he said was they are aware and are working on an update.  Annoying.