Versa 2 stopped showing my text messages

[JasonD11]

For the last few weeks my Versa 2 stopped showing notifications from text messages. When I scroll down on the Fitbit screen it doesn't even tell me "No new notifications" anymore. The Fitbit will vibrate when I get a text, so I know the Bluetooth works, but it doesn't show the message. I did a chat with a Fitbit help person and went through all the steps of re-syncing, re-connecting Bluetooth, restarting everything and nothing changed. It seems like its the Fitbit that's the issue because I have been having issues with it since the last firmware update and little things are not working. Like the 250 hourly step reminder animation is missing the little guy in the middle, some of the basic clock faces don't download or will download but don't show the time once downloaded. I have an Android 10 smart phone which still connects fine to other devices. Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @JasonD11, welcome to the Community Forums. Thanks for already troubleshooting your Versa 2 and Fitbit app as you were recommended on your chat. 

I suggest to reach out to our Support Team again so they can continue assisting you with the whole situation that you started experiencing after your watch's update. 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.