Versa 2 stopped syncing and screen is black

[Gunsmoke]

My wife advised me not to run the update from last September as it was deeply flawed. My Versa 2 was just fine until this week. Suddenly it has stopped syncing and, worse yet, there is no clock at all. I cannot see steps and I cannot see the time of day. I decided I had to run the update, but now it will not run. There has been no problem at all with this device that I bought last September until now. I have heard my wife complain endlessly about the awful updates, but now I need help getting the updates or my Versa 2 is toast.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Gunsmoke. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products.

If you haven't done so yet, please restart your Versa 2. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and your watch doesn't either vibrate during this process, try these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

If the above doesn't make any change on your watch's behavior, I recommend doing a factory reset. Before doing so, make sure to remove your watch from your Fitbit account, then follow the steps below:  

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can now set up your Versa 2. For instructions, see How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.