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Versa 2 stopped syncing and tracking my heart rate

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‎02-28-2021 11:32 - last edited on ‎03-01-2021 05:39 by Fitbit Moderator

‎02-28-2021 11:32 - last edited on ‎03-01-2021 05:39 by Fitbit Moderator

A week ago, my versa 2 stopped tracking my HR and wouldnt sync with my android. I got ahold of a specialist on chat and she had me do a factory reset and set it back up. It worked for half the day. Since then, I have done 2 factory resets and now it won't track my steps or ANYTHING. I havent had this watch for a year yet. Whats going on?!

 

 

Moderator Edit: Clarified subject

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‎02-28-2021 12:21

‎02-28-2021 12:21

Same deal with mine. I just factory reset my fitbit thinking that would work. Now I'm without a watch for the inevitable ...

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‎03-01-2021 05:42 - edited ‎03-01-2021 05:43

In response to L19mxb

‎03-01-2021 05:42 - edited ‎03-01-2021 05:43

Hi there @lalenartz @L19mxb, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your watches before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

The best way to get help for this problem is to chat with us online or give us a call (once again). Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself once again.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎03-16-2021 20:14

‎03-16-2021 20:14

I agree!! I can't tell you how many times I've reset this watch! This is a BIG problem for me because I track and monitor my HR using the Versa. It seems every since I updated my watch it hasn't been working properly. I might as well have gotten a watch from Dollar Tree at least I'm sure it'll last. SMH 

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