Versa 2 stopped syncing to my Samsung Galaxy A5

[EuniceMary]

Hi I  have a versa 2 and an android Samsung galaxy a5 2017 phone. I have had my fitbit for about 5 months.  I have  experienced issues in the past with non syncing and managed with your help to correct them but since end of April my phone app is not receiving my sleep data, my exercise data , in fact no data at all. I have lost the versa 2 icon on my home page when I ton my profile picture so I cannot sync manually.  When I try and sync via the drop down menu , the gathering data message comes up and after a while goes off with no data entered.

I have tried turning blue tooth on and off  , I have tried turning my phone on and off,  I have uninstalled and reinstalled the app but this does not work.

I have lost the sleep function completely on the app itself.

Can you please help me get my fitbit versa 2cwatch to work again with the app on my android Samsung galaxy a5 2017 phone. 

Many thanks

Eunice 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @EuniceMary. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your watch, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?