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Versa 2 stopped syncing to my iPhone

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‎02-28-2021 23:44 - last edited on ‎03-01-2021 04:28 by Fitbit Moderator

‎02-28-2021 23:44 - last edited on ‎03-01-2021 04:28 by Fitbit Moderator

Fitbit app with device is not Syncing in iPhone and always showing fix it message in top of the app page

 

 

Moderator Edit: Clarified subject 

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‎03-01-2021 04:31 - edited ‎03-22-2024 06:20

‎03-01-2021 04:31 - edited ‎03-22-2024 06:20

Hi there @Haris_surya. Thanks for sharing the details about the issue with your Versa 2. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-01-2021 04:31 - edited ‎03-22-2024 06:20

‎03-01-2021 04:31 - edited ‎03-22-2024 06:20

Hi there @Haris_surya. Thanks for sharing the details about the issue with your Versa 2. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-25-2021 20:38

In response to MarreFitbit

‎03-25-2021 20:38

I do the above, basically remove my device then add it back.  It works for 2-3 days, then no more syncing (specifically around exercise, trying to track/GPS my run).  Remove, add it back works for another 2-3 days, rinse and repeat.

Tim.

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