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Versa 2 stopped syncing to my phone

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‎01-20-2021 21:11 - last edited on ‎01-21-2021 05:10 by Fitbit Moderator

‎01-20-2021 21:11 - last edited on ‎01-21-2021 05:10 by Fitbit Moderator

My versa 2 stopped recording my sleep for a couple of days and now it is not linking to my fitbit app either. It is only a month old. 

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 05:12 - edited ‎01-10-2024 11:08

‎01-21-2021 05:12 - edited ‎01-10-2024 11:08

Hi there @Jdckrrncc, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why won't my Fitbit device sync?

Regarding your sleep data not being recorded, see Why don't I see sleep sleep stages today? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-21-2021 05:12 - edited ‎01-10-2024 11:08

‎01-21-2021 05:12 - edited ‎01-10-2024 11:08

Hi there @Jdckrrncc, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why won't my Fitbit device sync?

Regarding your sleep data not being recorded, see Why don't I see sleep sleep stages today? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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