Versa 2 stopped syncing to my phone

[Cartar]

Got a fitbit versa 2 for Xmas this was working away fine till last week and it has stopped syncing. FItbit are telling  me that the fitbit is not compatible with my phone a Huawei. I can't understand this how it worked fine for nearly 4 weeks and has now stopped. When it was originally set up why didn't this come up? What a rip off! Anyone else have this issue 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Cartar, welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note the Huawei Y6 has never been officially compatible with the Fitbit app and when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you need further assistance, please feel free to update your support ticket so our Customer Support can continue to help you.

Have a nice day! 

[Cartar]

My issue here is that it should have never worked in the first place. And
also my other issue is that we already have an ace for kids that never had
an issue with my phone. So how is this possible? I paid 150 euro for this
fitbit it's an absolute rip off my phone is only a year old how can this
not be compatible??

[MarreFitbit]

@Cartar I understand where you're coming from. Thanks for taking the time to share your experiences and feedback.

Please keep in mind that you are solely responsible for determining the compatibility of the products and services with any required equipment (e.g., ensuring that you are using a compatible mobile device). You agree that lack of compatibility does not constitute a defect giving rise to a claim under our Limited Product Warranty. You can find this information at: https://www.fitbit.com/global/us/legal/terms-of-sale in the Compatibility section.

If you have any further inquiries or concerns, please feel free to update your support ticket so our Customer Support can continue to help you. 

[Cartar]

Still doesn't help me the issue is that when I set it up originally there
should have been a message informing people of this. I could have returned
to shop and saved €150 and bought a better smart watch not a fitbit