Versa 2 stopped syncing to my phone

[Tasious89-]

Hi the last couple of days I have noticed that my versa will not sync properly and my sleep is stuck on last Tuesday and I have stopped receiving notifications on my watch. The date is correct and other information is correct but nothing is showing up on the app new new.

I have reset watch a few times and no change.

Moderator Edit: Clarified subject

[Guy_]

Hi @Tasious89- - please try restarting your phone and your watch again, it often helps resolve a sync problem.

[MarreFitbit]

Hi there, @Tasious89-. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 2.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 2.

Hope that helps. 

[Tasious89-]

Thank you both for your responses I now think that the Bluetooth on the watch is not working as now it will not reconnect

My phone is a Samsung Galaxy s8

[MarreFitbit]

@Tasious89- I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Tasious89-]

So now i have finally managed to reconnect via bluetooth.it was saying can not find Fitbit then when it did it would not sync.

I ended up restarting everything and then removed watch and added it back.

Lost 4 days of sats but happy its working again