Versa 2 stopped track exercise and now Bluetooth

[Lisa.g]

Yesterday my Fitbit didn’t track a days progress at all so this morning when I walked to work I noticed it didn’t track the walk.

I reset the versa to the factory settings and removed the device from the Fitbit app.

Then reinstalled it all again, after I had done this a notification came up on my phone saying it had trouble connecting to the Fitbit and I should forget it then rediscover it which I did.

Now I can’t pick up the versa with Bluetooth! I decided to forget my headphones to see if it was a phone issue but they reconnected almost immediately.

I can’t seem to access online chat what can I do about this issue?

[DavideFitbit]

Hello @Lisa.g, welcome to the Fitbit Community forums.  Sorry for the late response. 

Thank you for all the details that you've provided about the exercises that are not being tracked and for sharing the steps that you already tried to find a solution for this. 

It seems that you've exhausted the troubleshooting steps that would help to resolve this, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions.