Versa 2 stopped tracking Heart Rate and Monitoring step details

[MartinGMcC]

I have used a FitBit for the past 5 years and am on my 3rd model.

On March 3rd my Versa 2 just stopped tracking heart rate and step monitoring details.

I have spent the last couple weeks reading everything I can and trying each suggested fix to no avail.

The little green flashing light on the back of the watch just quit.

Are these product designed to fail within a couple years of purchase? I replace my original watch due to a failure, then my next one due to the same thing. This seems to be a pattern.

Anyone else experiencing this?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @MartinGMcC. 

Thank you for sharing all this information regarding what you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried.  

Before considering other options, I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information, this has been useful to other users who have experienced something similar. 

The restart should also help if your watch is not tracking any steps, but if you already tried all these suggestions and you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Hope this helps. 

[MartinGMcC]

Thanks for the response, I have already done the things that you suggested multiple times, I even did a factory reset a couple times.

I actually work in a quality over-site position and completely understand the answer you gave. And the reasons for it being your focus. I believe I am going to need to buy a new device to get my functionality back.

I really asked two questions that you didn't address.

1. Are these product designed to fail within a couple years of purchase?

2. Anyone else experiencing this?

All in for the three devices I believe I have spent 550 bucks. Normally I would think that for 250 dollars I would get more than 16-18 months of life out of my product. At this point I am looking at another manufacturer's product, fitbit meets my needs in terms of functionality and simplicity. However, return to value ration seems  kind of light.

[DavideFitbit]

@MartinGMcC Thank you for your reply and confirming that you already tried the troubleshooting steps suggested. 

I just want to clarify the products are not designed to fail in a couple of years. The majority of users are able to use their products for much longer than that, but people are more likely to post when a problem arises and they are seeking assistance to resolve it. This may give the impression that all users have the same problem, but it is actually a part of the entire community of users.

If you already tried all the steps mentioned in the Community forums, I recommend that you continue the assistance process with the Customer Support team so then can let you know how to proceed. 

Have a great day. 

[Gode34]

I have had a similar experience with Fitbit. I’ve had them since 2016. I’m already on my 4th one. So far one Charge HR, two Blaze and now on my first Versa2. Like you I love the Fitbit for it’s functionality and how simple it is. The app has all information right there. My Versa 2 stopped working properly after the latest software update which I believe was in January? Heat rate tracking isn’t accurate during exercise anymore. I’ve gone through all the steps and nothing works. Now I’m waiting for the Tech Team to get in touch with me. I didn’t even get a full year out of the Versa 2 before it stopped working properly. Your point about designed to fail is a good point. 

[DavideFitbit]

@Gode34 Thank you for taking the time to share your experience with the watch as well and confirming that you already contacted the Customer Support team for further assistance with this, they will let you know how to proceed. 

Have a great day. 

[rachwoman]

The same has happened to me. I have had 4 different Fitbit devices over the past 5 years. My Versa 2 is 1.5 years old. I was getting frustrated the past 10 days that it wasn't showing my sleep details or my zone minutes (which by the way for me isn't a great way to track exercise) but the little green light is gone. I didn't realize this until yesterday. I have reset my Versa 2 multiple times and just performed a factory reset, which took forever, but it still doesn't have the little green light. I have verified the heart rate is toggled on in the settings on the watch. Why would the heart rate monitor just stop working? This one was not cheap and I have multiple accessories for it. It is getting a bit excessive and expensive and I hate to say it but I'm thinking of looking for alternatives for Fitbit.

Moderator edit: format

[Manda520]

On my fourth Fitbit and feeling the exact same way.  I've had my Versa 2 for 18 months and the heart rate monitor stopped working.  This was a replacement for the Versa 1 that completely stopped right at a year.  I'm aggravated because the products are getting so much more expensive and they don't last! When I tried to email Fitbit I learned they no longer accept emails.  I don't have the time to chat or call in a work day.  I don't have Twitter.  It seems impossible to even get help anymore.  I have restarted, reset, tried every little trick I could find... the thing just stopped.  Only tracking steps seems ridiculous for $230. I've been a loyal Fitbit user since 2014 but I may have to look into a more reliable product. 

Moderator edit: format

[goldencirclefd]

Yep mine stopping on Tuesday of this week. Getting help from support is terrible!

[Lori395]

The heart rate stopped working on my Versa as well as hours of sleep.  The green light doesn’t appear either. I wore my husbands new Versa for 3 days and my sleep went from 3 hours to over 7 so I know my Versa isn’t delivering correct info. I’m ready to. buy an Apple smart watch — maybe it’ll last longer. 

[ESD1711]

Yup, same issues here. 

Started off by losing reminder to move notifications which was annoying but bearable, then quickly escalated to no heart rate tracking at all, no green leds and no solution despite trying all the usual fixes. 

Sadly, I suspect mine is dead for everything other than tracking steps. 

[DavideFitbit]

Thank you for your replies and welcome to the new users in the Community, @rachwoman @Manda520 @goldencirclefd @Lori395 @ESD1711.

In addition to the steps that you've mentioned, if you already tried all the troubleshooting steps mentioned here earlier as well, I do recommend that you continue the assistance process with the Customer Suppor team so they can provide you with further instructions. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.