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Versa 2 stopped tracking active minutes

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‎05-19-2020 02:29 - last edited on ‎05-21-2020 18:21 by

‎05-19-2020 02:29 - last edited on ‎05-21-2020 18:21 by

For past 3 weeks, my Fitbit Versa 2 hasn’t been working for me. It reads all other categories except my active minutes. It’s been at 0 minutes for sometime now. Can someone help in this matter? Thanks in advance.

 

 

Moderator edit: subject for clarity and label 

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‎05-21-2020 18:20

‎05-21-2020 18:20

Welcome to the Fitbit Community, @BKang. I am sorry for the delayed response.

 

I've moved your post to Versa Smartwatches board so we can keep our forums organized.

 

I appreciate your participation in the Forums and sharing that your Versa 2 stopped tracking your active minutes. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-12-2020 08:05

In response to LiliyaFitbit

‎07-12-2020 08:05

Hi LiliyaFitBit,

 

I am also experiencing the same problem like the others, wherein my Fitbit Versa is not detecting my active minutes.  I have tried all the troubleshooting measures mentioned in this post and it is still not working.=( I have subscribed to the FitBit Premium program and I cannot fully utilize my subscription due to this concern.=(  Hope you could help us address the concern soonest. Looking forward to hearing from you.

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