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Versa 2 stopped tracking heart rate and sleep

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‎07-02-2020 09:59 - last edited on ‎07-03-2020 05:22 by Fitbit Moderator

‎07-02-2020 09:59 - last edited on ‎07-03-2020 05:22 by Fitbit Moderator

Good day,

 

One week ago, my versa 2 stopped tracking my heart rate as well as my sleep. There is a "--" next to the heart rate icon. The LED light has not been blinking since then.

 

The heart rate feature is enabled on the device. Lastnight I turned the feature off and then back on, did a factory reset with no change. I then shut the device down and all three features managed to work. At some point during the night all abovementioned features stopped working again. I did the steps that worked before but unfortunately the status is unchanged. The lights are off and the heart rate reads "--" .

 

Any assistance rendered would be greatly appreciated, thank you.

 

 

Moderator Edit: Clarified subject

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‎07-03-2020 05:28 - edited ‎10-12-2023 02:57

‎07-03-2020 05:28 - edited ‎10-12-2023 02:57

Hi there @ShivH, welcome to the Community Forums. Thanks for the detailed information you provided in your post and for taking the time to troubleshoot your Versa 2 to fix the heart rate monitor and sleep data. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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