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Versa 2 stopped tracking heart rate and sleep

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‎08-13-2021 07:00 - last edited on ‎08-13-2021 11:29 by

‎08-13-2021 07:00 - last edited on ‎08-13-2021 11:29 by

Hello, my Versa 2 has stopped tracking my heart rate and sleep for a few days now the green light at the back is also not on. I have tried going to settings and turning heart and sleep on and off with a reset. I’ve done the factory reset. Nothing seems to be working.  Any other suggestions?! 

 

 

Moderator edit: subject for clarity

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‎08-13-2021 11:33

‎08-13-2021 11:33

Welcome to the Fitbit Community, @Jdobrowolski.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

Have a good day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-13-2021 13:46

‎08-13-2021 13:46

This happened to me this weekend after the most recent update. Troubleshooting didn’t work so I have returned it for warranty service. 

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‎08-13-2021 14:23

In response to JenInIndy

‎08-13-2021 14:23

Welcome to the Fitbit Community, @JenInIndy.

 

Thank you for joining the thread and sharing your experience. I am glad to hear that you've been in touch with our Support team and returned the device for warranty service. I appreciate your time and efforts and look forward to getting you back on track.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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