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Versa 2 stopped tracking heart rate, exercises and sleep

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‎08-29-2020 05:20 - last edited on ‎09-02-2020 06:20 by Fitbit Moderator

‎08-29-2020 05:20 - last edited on ‎09-02-2020 06:20 by Fitbit Moderator

My Versa 2 has recently been acting up. I have tried to troubleshoot by restart along with factory reset and have not had any luck regarding either.

 

The issue is that the hear rate will stop being read and show a stagnant number at random times. This is causing issues in recording exercising, sleep, and resting heart rate. This has been occurring for about two weeks now and have tried multiple troubleshooting techniques. 

Any help would be great appreciated.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-02-2020 06:20

‎09-02-2020 06:20

Hi @Syrstarz77, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa 2 stopped tracking your heart rate, exercises and sleep. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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‎09-02-2020 08:38

‎09-02-2020 08:38

Mine has done exactly the same I’ve tried rebooting resetting, etc all the suggestions on this forum. Battery also started fast draining out yesterday -  it was fully charged last night and now has died as no battery left. After reading this forum over last 2 weeks this must be the buggiest product Fitbit has released, I’m really disappointed having always been a fan, had lots of issues with this device. There are no lights on the back so no HR monitoring  for workouts or sleep it definitely did an update before this started so must be self inflicted pain. Come on Fitbit I just want the device working as it should is that really too much to ask?

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‎09-30-2021 18:46

‎09-30-2021 18:46

This has begun to occur with the replacement that was sent to me. This is frustrating not able to last a full year…

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