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Versa 2 stopped tracking heart rate since firmware update

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‎08-14-2021 08:54 - last edited on ‎08-15-2021 11:08 by

‎08-14-2021 08:54 - last edited on ‎08-15-2021 11:08 by

Has anyone else seen an issue with their Versa 2 and IOS since the last firmware update. I have noticed my BPM has stopped functioning or is stuck. No green light on the bottom of the watch. I have verified BPM is turned on in settings on the watch, did a shutdown and restart, removed the Versa 2 completely from my iPhone 12 then added it back after a factory restore on the watch. Interesting thing is when it was added back the green light came back on and BPM was registering but after the watch updated it stopped again. That is why I wonder the last firmware update corrupted the watch. 

 

 

Moderator edit: subject for clarity 

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‎08-15-2021 11:07

‎08-15-2021 11:07

Welcome to the Fitbit Community, @cahoyer.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone. You can confirm our complete troubleshooting tips in What factors can affect my heart-rate reading on my Fitbit device? 

 

See you around.

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