Versa 2 stopped tracking heart rate

[Ripscott]

I rec'd a new Versa 2 for Xmas. Seemed to work fine all Xmas day and the day after. Today the heartrate has not displayed all day. I have synced numerous times today- no change. I have it securely on my wrist- changed positions various times today - nothing. Why is it not working?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ripscott, I'm sorry for the late response. However, it's great to see you in our Fitbit Community.

I'm happy to assist you with your Fitbit Versa 2 since it has not tracked your heart rate even though you have made sure that you you have it securely on your wrist.

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Dlbasham]

Oh my, the heart beat setting was off!  Thank you so much for the quick response!!  I love my new Versa Charge!!
ThanksDiane Basham

[JuanJoFitbit]

@Dlbasham, welcome to our Fitbit Community. By the way, I'm sorry for the late response.

However, I'm glad to hear that you managed to get the issue resolved after following the information shared above. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀