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Versa 2 stopped tracking heart rate

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‎04-03-2020 07:52 - last edited on ‎04-20-2020 09:32 by Fitbit Moderator

‎04-03-2020 07:52 - last edited on ‎04-20-2020 09:32 by Fitbit Moderator

Hi all, I’ve just got my versa 2 and my heart rate monitor works then after abit it stops working then it will come back on once I go into settings and turn it off and back on then it goes off again after a while, does anyone know the problem? Could it be coz I have tattoos?

 

 

Moderator edit: updated subject for clarity

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‎04-20-2020 09:31

‎04-20-2020 09:31

Hi @Jordan00, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up on the heart rate issues that your Fitbit Versa 2 is experiencing. Please try the troubleshooting steps that are listed in this help article. After this, monitor your heart rate for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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